System performance is currently back to normal, and we will continue to monitor closely before declaring an all‑clear.
We saw significantly elevated load starting around 9:00am PT due to very high traffic, which caused slow page loads and timeouts for some customers.
Our engineering team mitigated the issue by blocking a small number of suspicious high‑volume IPs and tuning application capacity. We are continuing to investigate the exact source of the abnormal traffic and are prioritizing infrastructure improvements, including our planned migration to AWS, to improve scalability and resilience during future peak usage periods.
Posted Jan 02, 2026 - 12:10 PST
Investigating
We are currently investigating reports of slow performance in the Dash application. Customers may experience longer page load times when logging in and navigating between pages. In some cases, there may be intermittent interruptions to service, including pages failing to load or timing out.
Our engineering and operations teams are actively working to identify the root cause and restore normal performance and reliability. We will provide the next update as soon as more information becomes available. Our team is treating this as a top-priority incident and is actively working to identify the root cause and implement a fix.
We apologize for the disruption and appreciate your patience while we work to resolve this issue.
Posted Jan 02, 2026 - 10:38 PST
This incident affected: Dash Application and Dash Database.