Service Provider is Down

Incident Report for Dash by DaySmart

Resolved

Intercom is back up and running.
Posted Jan 09, 2026 - 13:40 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 09, 2026 - 12:23 PST

Investigating

Intercom, the tool used to contact our support team and access the Dash Help Center is currently experiencing an issue.

At this time, customers may be unable to click the Intercom chat, submit support messages or view help documentation through the Dash in-app support widget. The Dash platform itself remains operational.

We will provide updates as more information becomes available.

To monitor the status of Intercom, please visit their status page here: https://www.intercomstatus.com/

If you need to contact the support team at Dash, please schedule a call here: https://help.daysmartrecreation.com/en/articles/9302219-schedule-a-support-call
Posted Jan 09, 2026 - 12:22 PST
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