Resolved -
This incident has been fully resolved and the replication lag has caught up. Services should be fully functioning and showing real-time data again.
Dec 5, 11:47 PST
Monitoring -
Late last night, Dash identified a a lag in our replication server, caused by an issue with a hardware outage at our TierPoint data center in Seattle. This is resulting in:
-Delays in data appearing in reports. -Delays in outbound email delivery. -API connectivity lost during the outage.
TierPoint has resolved the hardware issue, and we are actively monitoring the server. We will update this status once replication has caught up and services are real-time again. API connectivity has already been restored.
Dec 5, 08:10 PST
Resolved -
This incident has been resolved.
Dec 2, 14:20 PST
Update -
We are continuing to monitor for any further issues.
Dec 2, 14:19 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 2, 11:30 PST
Identified -
We’re experiencing elevated load on our database servers, which may cause slower performance in some areas of the application. We have identified the issue and are actively implementing a solution. We will provide an update as soon as conditions stabilize.
Dec 2, 10:56 PST
Resolved -
This incident has been resolved.
Dec 1, 16:04 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 1, 15:26 PST
Investigating -
We’re experiencing elevated load on our database servers, which may cause slower performance in some areas of the application. We are currently investigating and will provide an update as soon as conditions stabilize.
Dec 1, 12:05 PST